Get the digital copy free! Just submit your e-mail address.

Lance Gibbs is the founder and executive chairman of BP3, a multi-award winning organization that works with clients to accelerate, innovate, and simplify their process solutions. He is a Certified Master Black Belt in Six Sigma and an OCEB-Advanced BPM Expert with twenty years of experience helping top companies across many industries manage and transform their internal workings. Lance lives in Austin, Texas, with his incredible wife, Dana, and their three kick-ass kids, Kegan, Gia, and Alexa.

Not My Circus, Not My Monkeys shines a light on the in-house issue that negatively affects a company's efficiency and profits: the bad employee experience.

Gibbs provides essential strategies for granting employees the systems, authority, and consideration they need to best perform the work they do.

  • The Real Reason Why Customers Stop Coming Back 
  • The One Thing That Makes a Great Customer Experience 
  • Traditional Process Design is Broken -- Here's Why 
  • What's More Important: Culture or Process? 
  • How to Avoid a Fearful Company Culture 
  • The Hidden Cost of Negotiation -- And How to Build Empires 
  • "Failing Fast" Sound Nice -- But How Do You Actually Do It 
  • There's a Difference Between Big Data and Important Data
  • Why Angry Customers Aren't Half as Dangerous as Angry Employees 
  • Automation Will Do So Much More Than Save You Money 

Not My Circus, Not My Monkeys

by Lance Gibbs

Book Highlights :

Send Me a Book!

As Featured In